A Customer Journey Map is not a ****ing deliverable (Marc Stickdorn)

Service Design Show

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn … (via YouTube).

You might also like this Podcast with Marc Stickdorn (in German):

About Jan (501 Articles)
Informationsarchitekt und Konferenz-Veranstalter (IA Konferenz, die Konzepter-Konferenz: http://iakonferenz.org, MOBX Mobile UX Konferenz: http://mobxcon.com), Podcaster und Twitter Addict. Geboren in Prag, sesshaft in Berlin.

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