Marc Stickdorn: Service Design Thinking

Marc Stickdorn, worldly-renowned service design expert, believes that service design isn’t only about designing an experience for the customers but also balancing the expectation of the customers with the Emotional Journey to the optimum level as well. (via YouTube)

About Jan (501 Articles)
Informationsarchitekt und Konferenz-Veranstalter (IA Konferenz, die Konzepter-Konferenz: http://iakonferenz.org, MOBX Mobile UX Konferenz: http://mobxcon.com), Podcaster und Twitter Addict. Geboren in Prag, sesshaft in Berlin.

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